Help
Frequently asked questions
Shipping, returns, payment — everything you need before you order.
- Free express delivery on all orders — 2–4 business days in Switzerland, 3–6 days across Europe.
- You have 30 days to return an item, free of charge, via our returns portal. Full refund once received.
- Cards, TWINT, Klarna, Apple Pay and Google Pay. Pay in 3 interest-free instalments from $99.00, in your chosen currency.
- Yes — pick your country/currency in the menu. Prices show in your currency; orders are billed in CHF.
- You'll get a confirmation email and a tracking link as soon as it ships. Your orders are also in your account.
- Our team replies 7 days a week via the Contact page and email, within 24 business hours.